Lead Time
Lead times quoted are important to us. Michele Pelafas, Inc. shall make every reasonable effort to meet the estimated delivery date but cannot be responsible for order delays due to material shortages, strikes, accidents, and delays beyond our control. Check with Michele Pelafas, Inc. for current status lead times for the item(s) you are ordering. This lead-time does not include transit time of freight lines to your location. Delays beyond our control with shipping companies, freight, ocean transit and customs will not be subject to a refund of any sort associated with costs because of these delays. We do not recommend scheduling a plumber or installation prior to receiving your shipment. Michele Pelafas, Inc. is not responsible for plumbing, contractor or installation costs associated with any delays.
Delivery
Your order and products are important and deserve care and attention. Your products are shipped in such a way to prevent damage in shipping. It is possible that certain items may deliver separately from a different carrier and tracking number. Once you are notified that your order is complete, there can be up to a 7 to 10 day transit time for shipments within the 48 contiguous states. Normal delivery times are Monday to Friday 9am to 5pm with a 4-hour window. Weekend delivery requests and shorter windows are an additional charge and may not be available in all cities or states. Very important! Inspect your shipment as soon as it arrives and before the driver leaves. Freight damage rarely occurs however, should you discover damage, you have two options:
1. Keep the damaged product if it is still usable and you need it for a critical opening date or installation and note the detail of the damage on the bill of lading.
2. Reject the damaged product and note the damage on the bill of lading (preferred method for ease of freight claims)
If you are unable to fully inspect the shipment prior to the driver leaving, please note on the bill of lading: “Unable to inspect furniture prior to driver leaving”.
Items are also shipped tailgate delivery unless otherwise specified. This means the shipping company brings the shipment to the curb or loading dock only and the owner is responsible for bring the goods inside. Inside and white glove delivery is available for an additional fee. Installation is not included with any order unless specified.
Returns + Exchanges
For standard product returns and exchanges, restocking fees may apply. For special order items, returns are not accepted.